|
In front of customersЦflowery beauty, unhappy stay home then,ˤ, export wounding. Southwest Hospital out-patient psychological experts say that this kind of "smiling depression" in the service industry More and more people in the race They are forced to smile apologetically at work, forced to suppress their normal feelings, to leave their posts after the violent reaction would be caused by the service sector units should attach great importance to this new type of mental illness. Recently, the 29-year-old Asa (a pseudonym) to the southwest of the hospital out-patient psychological treatment. Asa that she is a well-known brands of cosmetics sales manager, the make-up brand depends mainly on the establishment of one-on-one customer relationships, and experience in teaching at the same time beauty sales. Because of her character, cheerful, easy and strangers, because the performance of prominent, rapidly promoted to sales manager. May Recently, she began fidgeting over, after returning home do not want to say a word, not pleasing to the eye to see any person, or even want to hitˤand impulses. Southwest Hospital Professormental patient, and Asa, like the Section in 2012 in recent years, has a similar reception a lot of patients, of which the most typical in the service sectors. Professora number of service industries require employees to maintain professional smile, even in the face of rude arrogant people, they have to suppress their true feelings, forced their anger, sadness, also must pay a smiling face. Therefore, the working hours have been depressed, control themselves, the outbreak is likely to go home. Professor Qu, for example, patients with a newly married, is a bank teller, one in the work of verbal abuse by customers, the small things to go home because his wife beaten the wedding meal, the result of divorce, therefore. Professor Qu said that as the service industry employees are often only in accordance with the provisions of smiling, the instinct to suppress their inner dissatisfaction and grievances. Such a reaction would lead to poor emotional outlet so that the backlog of bad feelings for depression, will suffer from serious mental illness. Professor Qu suggested that the service sector practitioners should learn to ease their own bad mood, such as colleagues and to explore the exchange of clients to resolve arbitrary manner, in the face of unfair treatment to avoid conflict in a positive. At the same time, some service industries, it is necessary to provide the mental training system, organization staff relax the sports, cultural activities. Or provide their employees with the guests can avoid the space alone, be free to express their anger and dissatisfaction.
|
