Looked at the hands of

bought from the supermarket, chicken's feet, Ms. Wang of Nanjing people want to store in accordance with the " food Security Act "to give ten times the compensation, but the supermarket has been rejected. Yesterday, reporters learned from the Nanjing Institute of consumers, similar to a few consumers who encountered Ms. Wang, in a half in the food received dozens of complaints, there are nearly 9 times as the claim was denied, and one business wrong is the same as "knowing" has become difficult mediation.

metamorphic bought a claim being refused, chicken's feet

"Obviously you look at the chicken's feet is a degenerate, so why did they not give ten times the damages? "In a supermarket in Nanjing after-sales service office, a consumer Wang is to the supermarket staff to handle complaints have to say.

Ms. Wang told the reporter that her vacuum-packed the night before the chicken's feet is just bought and brought home after the break, it was found has changed, chicken's feet which can not edible. As a result of the day too late, she did not go to the supermarket representations. Early the next day, she bought with the chicken's feet to find a supermarket to find that after-sales service Department.

In her view, the supermarkets sell perishable, chicken's feet, it should be in accordance with the June 1 implementation of the "Food Safety Law," ten times to give her compensation. In accordance with the purchase of invoices issued by Miss Wang, the price of chicken's feet 9.2 million, that is to say supermarkets should pay 92 yuan to her. Faced with the request of Ms. Wang, however, rejected the supermarket, it appears in the supermarket, they do not know, chicken's feet metamorphism, and because they are not "intentional", it is not "food safety law" in 96 " metamorphism and sales knowledge "required to bear the" ten-fold compensation "consequences. Held that the supermarket, they can only give Ms. Wang in accordance with the "Consumer Law" Article 49 provides that "a loss of a retreat." In this regard, Ms. Wang said that unacceptable.

whether the "knowingly" into the claim difficult

"for 'ten times compensation' provisions, we have studied almost every day, but feng this metamorphic certainly not ten times compensation claw. "metamorphic sold the chicken's feet after the department store is sure to reporters said that according to their" new "study, can be" ten times compensation "must be in line with" knowingly sales is not in line with food safety standards of food, "this condition, the packaging is good, chicken's feet, but did not have shelf-life, they can not distinguish between good and bad, apply the" knowingly "as that is clearly inappropriate, natural" times compensation "there is no basis for the.

"requests from consumers for businesses to conduct 'ten times compensation' is indeed a very difficult thing, and difficult also in this' knowledge 'concept." Nanjing City Department of Consumer Association of a complaint staff members with respect, in his hands, half the food has not been a consumer complaint is received from the business, "ten-fold compensation." At the same time, the Consumer Association of Nanjing a set of data also showed that in the "new" and a half months after implementation, the association accepted by the dozens of complaints about food quality, the nearly 9 percent of consumers has not been "ten times compensation . "

for this result, the Consumers Association in Nanjing, a person may say he is not surprised. As compared to consumer demands, "ten times compensation" high enthusiasm, many merchants have carefully studied the single-minded "new" all provisions. It is clear that the relevant departments in the present and not the "new" rules to explain the terms of the background, the amateur rights, and would like to prepare the full business from there, easy access to "ten times compensation" of the rights of return, is not a easy.

the person to a consumer to buy a bun, for example吃坏肚子. In the past, issued by the hospital as long as the consumers of medical reports and retained after the deterioration of the steamed stuffed bun, steamed stuffed bun shops you can request a withdrawal of a lost, but now ten times if the compensation request, it means that the consumer business to the burden of proof "knowingly" baozi metamorphism and evidence of sales, which increased the difficulty of proof of consumer rights.

Trade and Industry on "knowledge" to explain the first time

Nanjing Trade and Industry Bureau of Consumer Protection Department Deputy Director Xu respect, on the one hand, businesses may be intentionally in the rights of consumers to set up a number of obstacles, but on the other hand, more important reason is that many consumers into believing that, as long as they are encountered food problems can be ten times compensation.

He pointed out that consumer demand compensation times before, we must clear two points, one of the purchase of food has been or may be, on their personal, property damage and other legitimate rights and interests, Second, operators of the existence of "knowing" the will of mistakes. Xu said that as he understood it, the businessman's "knowledge" is mainly embodied in three aspects, one food store does not produce a permit to introduce a small workshop production of food; Second, to judge from the senses can not withdraw the food has changed cabinet; Third, after a shelf life of food is still for sale.

He stressed that as long as consumer behavior found that more businesses, where after buying behavior, whether or not caused by personal injury or property damage can require businesses to fulfill "ten times compensation" responsibility. Store sales for the marked failure of the product label or would like to buy red bean popsicles sand, given a green bean and the like will not cause direct physical damage to food issues, consumers will not be "ten times compensation", the best in accordance with the "get rid of the Law" "returned a loss of a" human rights provisions.

for Ms. Wang to buy vacuum-packed experience deterioration of chicken's feet, Xu said, on the vacuum-packed food, if not more than shelf-life, supermarkets does not regard the appearance of visual analysis from turned, so the judge on the business sector, the business does not exist "knowingly" the mistakes made by the will, Ms Wang, "ten times compensation" requirement would not be argued that only the basis of "Consumer Act" a loss of a retirement .